More than 130,000 reports about Outlook were recorded in the United States at around 18:00 Italian time, during an outage that also affected Microsoft 365 and Teams. The problems lasted for more than an hour and affected users in several countries, from the United States to Italy.
The outage affected Microsoft 365, Outlook and Teams, according to data from Downdetector, the site that monitors online service incidents. Reports came from users around the world, with cases reported in both the United States and Italy. The incident lasted for more than an hour.
Figures available at around 18:00 Italian time showed that Outlook accounted for more than 130,000 reports in the United States alone. Downdetector had also recorded more than 46,000 reports related to Microsoft 365 and nearly 3,000 from people having difficulty accessing Teams.
| Service or area | Reports | Details |
|---|---|---|
| Outlook | More than 130,000 | United States, around 18:00 Italian time |
| Microsoft 365 | More than 46,000 | Incidents reported on Downdetector |
| Teams | Nearly 3,000 | Users experiencing access difficulties |
The figures are counts of reports recorded by the platform, not a confirmed number of accounts affected. The geographic coverage and volume of reports pointed to a widespread incident, but the actual number of users affected could rise.
Microsoft had declared a Teams issue resolved
Before announcing that Microsoft 365 connectivity might have been affected in other areas, Microsoft had reported that a Teams outage in North America had been resolved. The company said at the time that the problem had been fully fixed.
The subsequent communication broadened the possible scope of the incident: Microsoft said the outage might also have affected users in other regions connecting to Microsoft 365 services. This possibility is consistent with reports recorded outside North America, although the published information does not specify how many users in each country experienced problems or which specific services failed in each location.
The sequence provides two distinct updates: first, the announcement that the Teams issue in North America had ended; then, the warning that Microsoft 365 connectivity might have been affected in other regions. The full extent remained unclear as reports continued to accumulate.
An incident still being updated
The problems affected Microsoft’s email services and work tools, but the reports do not specify whether all users experienced the same issue. For Teams, the cited reports referred to difficulties accessing the service; for Outlook and Microsoft 365, reports of problems were counted without a more specific description.
The story was still being updated, and the number of users affected could grow. The available figures provide a snapshot of reports on Downdetector, not Microsoft’s final assessment of the incident.
For now, the published data show the highest volume of reports for Outlook in the United States, with additional reports about Microsoft 365 and Teams and problems also reported in countries such as Italy.
Source: la Repubblica
