8 results for: analyst
How to improve customer experience through speech recognition
Voice of the Customer (VoC) is essential to a successful customer experience (CX) programme. However, VoC data is often disparate, making it difficult to use. Service organisations looking to make more informed decisions about customer experience (CX) investments and improvements should implement a consistent voice of the user (VoC) strategy,…
Category : Technology 27-04-2021 by Janeth Kent
What cybersecurity professionals have learned from the lockdown experience
The COVID-19 pandemic has radically changed the rules of the game for most companies and individuals in a very short time; it has also changed the international computing universe. Sudden changes in people's habits as well as in business operations have altered some of the elements that characterize cyber-risk. And…
Category : Security 26-08-2020 by Silvia Mazzetta
What is Cyber Intelligence and how is it used?
What is Cyber-intelligence and what is it used for? This is a question that is usually asked by security, cyber-security and intelligence professionals. Cyber-intelligence is a hybrid concept between these three worlds and professional fields, and therefore it is an opportunity and a necessity to know what it is and what…
Category : Security 11-06-2020 by Silvia Mazzetta
10 Open source tools for security operations (SOC)
As we know, there are many moving parts to building a Security Operations Centre (SOC). From a technological point of view, it is very important to count on open source to identify threats and reduce costs. From a DiD (Defense in Depth) point of view, there are many devices and…
Category : Security 29-11-2019 by Janeth Kent
Rare earths: here is the 'endgame' threat of China that led to the immediate freezing of the U.S. ban in Huawei
The US move to put Huaweion its so-called Entity List — requiring American companies to obtain a government licence to sell to it — is a pivotal moment for the global technology industry. The action against the Chinese telecoms flagship has made global noise, monopolizing not only the political or economic news but…
Category : Technology 23-05-2019 by Janeth Kent
8 SEO fundamentals for marketers and developers
Over the past 18 months or so, Google has made big changes to its algorithms. So what does all this change mean for online marketers who use SEO techniques? SEO experts agree that creating high-quality content, still is the best SEO practice. "What was important to do years ago is still important," notes…
Category : Web marketing 05-11-2013 by Janeth Kent
Top 15 Free Hacking Tools for Ethical Hackers
Intrusion tests, known as "Penetration Analysis" or "Ethical Hacking", are now a common practice to know the level of security a website has. These tests assess the type and extent of system and network vulnerabilities in terms of confidentiality and integrity. They check the security of the network and empirically verify…
Category : Security 19-06-2020 by Silvia Mazzetta
Big Data and Hadoop: an explanation
Our world is a potential treasure trove for data scientists and analysts who can comb through massive amounts of data for new insights, research breakthroughs, undetected fraud or other yet-to-be-discovered purposes. But it also presents a problem for traditional relational databases and analytics tools, which were not built to handle…
Category : Databases 24-05-2013 by Janeth Kent
